Privacy Policy

Last updated: August 20, 2026

nkume pet store operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or has been de-identified so that it cannot identify or reasonably be linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

• Contact details, including your name, billing address, shipping address, telephone number, email address, and other contact information.
• Financial information, including payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment-related details. Payment information may be processed by third-party payment providers.
• Account information, including your username, password, preferences, and account settings.
• Transaction information, including products you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as your transaction history.
• Communications with us, including information you provide when contacting customer support or otherwise communicating with us.
• Device information, including information about your device, browser, operating system, network connection, IP address, and other unique identifiers.
• Usage information, including information about how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you, including when you create an account, visit or use the Services, place an order, communicate with us, or otherwise provide us with personal information.
• Automatically through the Services, including from your device when you use our website or services and through cookies and similar technologies.
• From our service providers, including technology providers, payment processors, analytics providers, customer-support providers, fulfillment providers, and shipping providers.
• From our business partners or other third parties where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes:

Provide, Tailor, and Improve the Services

We use your personal information to provide and operate the Services, including processing payments, fulfilling orders, arranging shipping, processing returns and exchanges, maintaining customer accounts, remembering your preferences, providing customer support, and improving our products and Services.

We may also use your information to provide a customized shopping experience, including product recommendations and information relating to products you have viewed or purchased.

Marketing and Advertising

Where permitted by applicable law and in accordance with your communication preferences, we may use your personal information to send marketing, advertising, and promotional communications by email, text message, or other permitted methods.

We may also use information relating to your activity on our Services to provide or measure advertisements and promotional content.

Security and Fraud Prevention

We use personal information to authenticate accounts, provide a secure shopping and payment experience, detect and investigate suspected fraudulent, illegal, unsafe, or malicious activity, protect our customers and business, and maintain the security of our Services.

If you create an account, you are responsible for keeping your account credentials confidential. We recommend that you do not share your username, password, or other account access information with anyone else.

Communicating With You

We use your personal information to respond to inquiries, provide customer service, communicate regarding your orders, and maintain our business relationship with you.

Legal Reasons

We may use your personal information to comply with applicable laws and regulations, respond to valid legal requests, cooperate with law enforcement or government authorities, resolve disputes, enforce our terms and policies, and protect our legal rights.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate business purposes and as permitted by applicable law.

These circumstances may include:

• With Shopify, payment processors, shipping providers, fulfillment companies, technology providers, analytics providers, customer-support providers, cloud-storage providers, and other service providers that perform services on our behalf.
• With business and marketing partners where permitted by applicable law.
• When you direct, request, or consent to the disclosure of information.
• With affiliates or other companies within our corporate group.
• In connection with a merger, acquisition, sale of assets, bankruptcy, financing, or other business transaction.
• When necessary to comply with applicable laws, regulations, subpoenas, court orders, or other lawful requests.
• When necessary to enforce our Terms of Service or other policies or to protect our rights, property, customers, or the public.

Relationship With Shopify

The Services are hosted by Shopify, which collects and processes personal information relating to your access to and use of the Services in order to provide and improve the Services.

Information you submit through our Services may be transmitted to and processed by Shopify and other service providers, including providers located in countries other than the country in which you reside.

To learn more about how Shopify handles personal information, you may review Shopify’s Consumer Privacy Policy and privacy resources.

Supplement Purchases and Restricted Countries

Our store may offer dietary supplements, nutritional products, vitamins, herbal products, or other products that may be subject to different laws and regulations depending on the country or jurisdiction where they are purchased, imported, possessed, or used.

Customers are responsible for ensuring that any supplement or other regulated product they purchase from us is legal and permitted for purchase, importation, possession, and use in the destination country or jurisdiction.

If a supplement or other product offered through our Services is restricted, prohibited, requires authorization, requires a prescription, or is otherwise unlawful in the customer’s country or jurisdiction, the customer must not purchase, order, import, or use that product.

By placing an order for a supplement, you acknowledge and agree that:

• You are responsible for checking the laws and regulations applicable to the product in your country or jurisdiction before placing an order.
• You will not purchase a supplement if its purchase, importation, possession, or use is prohibited or restricted in your jurisdiction.
• You are responsible for providing accurate shipping and delivery information.
• You understand that customs authorities or other governmental authorities may inspect, delay, refuse, seize, or return products where permitted by law.
• We reserve the right to refuse, cancel, or refund an order if we believe that fulfilling the order may violate applicable law, shipping restrictions, customs requirements, or our policies.
• We are not responsible for losses, delays, customs charges, seizures, refusals, or other consequences resulting from a customer ordering a product that is restricted or prohibited in the destination jurisdiction, except where liability cannot legally be excluded.
• Purchasing a product from our website does not constitute confirmation that the product is legal to purchase, import, possess, or use in your jurisdiction.

We do not knowingly sell or ship supplements where doing so would violate applicable law. Product availability on our website does not constitute legal advice or a representation that a product is permitted in every country.

If you are uncertain whether a supplement is permitted in your country, you should check with the relevant customs authority, regulatory authority, healthcare professional, or other qualified professional before placing an order.

Third-Party Websites and Links

The Services may contain links to websites or online platforms operated by third parties.

If you follow a link to a website that we do not operate or control, you should review that website’s privacy policy, security policy, and terms and conditions.

We are not responsible for the privacy, security, accuracy, completeness, or reliability of information provided by third-party websites.

Information you provide on public or semi-public platforms, including third-party social networking platforms, may be visible to other users of those platforms and may be used by those platforms or other third parties in accordance with their own policies.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority applicable in their jurisdiction.

If you are a parent or guardian and believe that a child has provided us with personal information, you may contact us using the contact details below to request that the information be deleted, subject to applicable law.

Security and Retention of Your Information

We take reasonable measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no security system is completely secure, and we cannot guarantee the absolute security of information transmitted to or stored by us.

We recommend that you do not use unsecured channels to communicate sensitive or confidential information.

How long we retain personal information depends on factors including whether we need the information to maintain an account, provide Services, fulfill orders, comply with legal obligations, resolve disputes, prevent fraud, or enforce applicable agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information, subject to applicable law:

• Right to Access / Know: You may have the right to request access to personal information we hold about you.
• Right to Delete: You may have the right to request deletion of personal information we maintain about you.
• Right to Correct: You may have the right to request correction of inaccurate personal information.
• Right to Portability: You may have the right to receive a copy of certain personal information and, in some circumstances, request that it be transferred to another party.
• Right to Opt Out: Depending on your jurisdiction, you may have rights to opt out of certain forms of targeted advertising, sale, or sharing of personal information.
• Right to Manage Communications: You may unsubscribe from promotional emails using the unsubscribe option included in our communications.

If you unsubscribe from promotional communications, we may continue to send non-promotional communications, such as order confirmations, shipping updates, account notices, and other necessary service-related messages.

Where required by applicable law, we will provide additional rights and choices to individuals in relevant jurisdictions.

UK and European Economic Area Rights

If you reside in the United Kingdom or European Economic Area, and subject to applicable exceptions and limitations, you may have additional rights, including:

• The right to object to certain processing of your personal information.
• The right to request restriction of processing in certain circumstances.
• The right to withdraw consent where we rely on consent as the legal basis for processing.

Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

You may exercise applicable rights by contacting us using the details provided below.

You may also have the right to lodge a complaint with your local data protection supervisory authority.

Complaints

If you have concerns or complaints about how we process your personal information, please contact us using the contact details below.

Depending on where you reside, you may also have the right to lodge a complaint with your local data protection or privacy authority.

International Transfers

Your personal information may be transferred, stored, or processed outside the country in which you reside.

Where applicable law requires safeguards for international transfers of personal information, we will use appropriate legally recognized transfer mechanisms.

Cookies and Similar Technologies

We may use cookies and similar technologies to operate our website, remember preferences, understand how customers use our Services, improve functionality, analyze website traffic, and support advertising and marketing activities.

You may be able to control or disable certain cookies through your browser settings or other tools made available through our Services. Disabling cookies may affect certain features or functionality of the website.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, legal requirements, or regulatory requirements.

When we make changes, we will post the revised Privacy Policy on this website and update the “Last updated” date. Where required by applicable law, we will provide additional notice of material changes.

Contact

If you have questions about our privacy practices, this Privacy Policy, your personal information, or the exercise of your privacy rights, please contact us:

Phone: +44 7852 529672
Email: nkumedropshippingexpert@gmail.com
Address: 64 Forthwilliam Crescent, Belfast, BT15 3RD, United Kingdom

For purposes of applicable data protection laws, we are the data controller of your personal information.

Important: The information in this Privacy Policy regarding supplements and restricted countries is intended to explain our purchasing and shipping policy. It is not legal or medical advice. Customers should independently verify the legality and regulatory requirements applicable to any supplement before purchasing or importing it.