Shipping policy
Shipping & Delivery Policy
Last Updated: 8th August 2026
We want your shopping experience at Nkume’s Pet Store to be as straightforward as possible. Because we operate using a dropshipping and third-party fulfilment model, some orders are shipped directly from our fulfilment partners.
This means dispatch locations, carriers, packaging, and delivery times can vary depending on the product and destination.
Processing Your Order
After you place an order, we generally require [1–3 business days] to process and prepare it for dispatch.
Processing time is separate from shipping time. Your delivery estimate begins once your order has been dispatched.
During product launches, sales, holidays, or periods of unusually high demand, processing may take longer. If there is a significant delay affecting your order, we will make reasonable efforts to keep you informed.
Estimated Shipping Times
Our typical estimated delivery times are:
UK: [5–15 business days]
Europe: [7–15 business days]
USA: [7–15 business days]
Canada: [7–15 business days]
Australia & New Zealand: [10–15 business days]
Other international destinations: [10–25 business days]
Delivery estimates are provided for guidance only. They are not guaranteed delivery dates.
Why Delivery Times Can Vary
International deliveries can be affected by factors beyond our control. These may include customs processing, carrier delays, weather conditions, public holidays, incorrect addresses, high seasonal demand, or transportation disruptions.
For this reason, we recommend allowing additional time when ordering gifts or products needed for a specific date.
Shipping Fees
Shipping is FREE on all orders!
Order Tracking
When tracking is available for your shipment, we will send tracking information to the email address provided during checkout.
Tracking information may take 24–72 hours to update after dispatch. In some cases, international tracking may not update at every stage of the journey.
Orders Shipped Separately
Because we work with multiple fulfilment partners, products purchased in the same order may be dispatched separately.
If this happens, you may receive multiple parcels and separate tracking numbers. This does not necessarily mean that part of your order is missing.
Customs, Duties and Taxes
For international orders, additional customs duties, import taxes, VAT, or other charges may apply depending on the destination country's rules.
Where such charges are legally payable by the customer, the customer may be responsible for them unless otherwise stated at checkout.
Customers are responsible for ensuring that the products they order can legally be imported into their destination country.
Lost, Delayed or Damaged Parcels
If your parcel appears to be delayed or has not arrived within the applicable delivery window, contact [info@nkumespetstore.com] with your order number.
We may need to contact the shipping carrier or fulfilment partner to investigate the issue.
If your package arrives damaged, please contact us promptly and provide photographs of the damaged packaging and product where requested.
Incorrect Address
Customers are responsible for providing a complete and accurate delivery address.
If you discover that your address is incorrect, contact us immediately. We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered processing or dispatch.
Contact Us
If you have questions about shipping or delivery, contact:
Nkume’s Pet Store
Email: nkumedropshippingexpert@gmail.com